In the UK once the order has been processed in the warehouse all our shoes are sent out 48hr delivery via Royal Mail. Once you have placed an order you should receive a tracking number when the order has been dispatched, so you can keep an eye on it every step of the way. If a delivery has been attempted but no one is in, you should receive a card telling you there's a parcel waiting for you at your local Royal Mail DO.
International shipments will similarly receive an email containing a tracking number once the order has been despatched from the warehouse, for whichever carrier was selected.
In the event that external factors impact the selected courier service, any resulting delays in your delivery are out of our control and thus cannot be held responsible for them.
Please note all clearance and Depop sales are final and we will not accept the return or exchange of pairs purchased during these sales.
For all UK and International customers, you can return your Rogues within 14 days of receiving them for a full refund. We provide a free returns service for all UK customers. Please email firstname.lastname@example.org with your order number to get a free returns link or any returns information. Any returns outside of this period are exchange only.
SALE + DISCOUNTED ITEM RETURNS
All items bought in the sale or promotions can be returned for a full refund within 14 days, however the postage costs and delivery of goods are the customers responsibility. Please contact email@example.com for the returns address information and we recommend using a tracked service and retaining your receipt.
**If for any reason due to COVID 19 you cannot return your Rogues within the returns period, please get in touch to explain within 14 days of receiving and we can make special circumstances, otherwise the return will be rejected.
If you want to exchange your Rogues for a different size, we recommend reordering as new size and returning the other pair, as styles can sell out fast online and we don't want you to miss out.